Support for MenuLens
Something not working, a scan that came back wrong, a question about billing — email us. A real person reads every message, usually within a day or two. Include your iPhone model and iOS version if it's a bug.
support@monarchlabs.app · subject line starts with [MenuLens]
How do I subscribe?
Your first scan is free — no account or card needed. After that, the plans screen opens when you scan again, or from Settings → Subscription. Pick Weekly ($5.99, 12 scans a week) or Monthly ($12.99, 30 scans a month) and confirm with Apple. Extra scan packs (8, 22 or 45 scans) are on the same screen if you run out mid-trip.
How do I restore purchases on a new phone?
Open Settings in the app and tap Restore Purchases, or use the same link at the bottom of the plans screen. Make sure you're signed in to the Apple ID that made the purchase. Your subscription and any unused scan credits will reconnect.
How do I change or cancel my plan?
To switch between weekly and monthly, use Settings → Change Plan in the app. To cancel, open iOS Settings → your name → Subscriptions → MenuLens. You keep access until the end of the paid period. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account and data?
In the app: Settings → Delete account (it reads "Erase my data on this device" if you never created an account) → Delete everything. This removes your menu photos, scans, dishes, likes and taste profile. It does not cancel an App Store subscription — do that in iOS Settings. If you can't get into the app, email us from the address on your account and we'll delete it for you.
A scan came back partly unreadable. What now?
The app tells you how many items it could read and which it couldn't. Retake the photo closer, with the page flat and evenly lit, and scan just the section that was missed. Handwritten specials boards are the usual culprit — ask the server about those.
Where's the privacy policy?
At menulens.monarchlabs.app/privacy, and linked from Settings in the app. The terms of service are at menulens.monarchlabs.app/terms.